FAQ's
<h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What are the advantages of purchasing a bus ticket with Sri Vengamamba Bus Transport(SVBT)?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Sri Vengamamba Bus Transport(SVBT) Provides Safe, Reliable, Clean and On Time Travel Service.<br /> Some of the advantages of dealing with us are: </span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">- You can choose your seat<br /> - You can book your bus tickets online, by phone, or in person<br /> - You can choose from buses based on boarding points, timing and bus type </span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Do I need to register to use Sri Vengamamba Bus Transport(SVBT)?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">No. Sri Vengamamba Bus Transport(SVBT) does not require its customers to go through a tedious registration process. </span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Does booking online cost me more?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Not at all!</span></p> <h3 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Ticket-related</span></h3> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">I've lost my ticket. What should I do now?</span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">A copy of the ticket would have been sent to your registered mail id on booking. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call center and our executive will re-send you a copy viamail.</span></p> <h3 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Booking-related</span></h3> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What is the procedure for booking a ticket?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">1. PHONE BOOKING: customer has to call the call center of Sri Vengamamba Bus Transport(SVBT) on contact numbers (91-6366545656) . Place a requisition for a particular service, and the seatwill be reserved for you on phone booking. Ticket will be sent either through email or Whatsapp.</span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">2. ONLINE BOOKING: This facility is available through SVBT website </span><strong><a href="http://www.svbt.in/"><span style="color:#3498db;">www.svbt.in</span></a></strong><span style="color:#000000;"> with the help of debit card, credit card and net banking.</span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">3. AGENT BOOKING: The customer has to approach the authorized booking agent of Sri Vengamamba Bus Transport(SVBT) and buy a ticket on payment of requisite fare.</span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">4. ONLINE AGENT BOOKINGS(RedBus, Abhibus, Paytm, Makemytrip, Goibibo etc): The procedure of ONLINE BOOKING applies to this booking.</span></p> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">5. Sri Vengamamba Bus Transport(SVBT) COUNTER BOOKING: You can visit any of our branches, nearest to you.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What should I do when all seats are sold out?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">You have to select Request button and need to enter your details like Name, Phone Number and e-mail Id. Our call center will get back to you if any seats fall vacant following cancellation.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Isit possible to change the boarding place?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Yes, it is possible.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What is the procedure for postponement of journey and related changes in booking?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">You need to call our customer care number, and they will assist with the concerned ticket changes.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What is the limit of luggage being carried in the bus?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Personal luggage like briefcases and suitcases are allowed.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Is there any facility for recharging laptops and mobiles?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Yes!</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">I am a lady passenger-Whether a male is allowed to sit beside me if the seat is vacant?</span></h4> <p data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">No.</span></p> <h4 data-doc-id="7508644000000444002" data-doc-type="function(){return"writer"}" data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What are the Amenities you provide? </span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">We provide the following amenities: </span></p> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Water Bottle, Blanket, TV, Bus Tracking, Charging Port, Snacks, Safety Hammer, Emergency Exit, Air Conditioning, Fire Extinguisher, Pillow, Reading Light, Wifi, </span></p> <h3 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Payment-related</span></h3> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus. </span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">I don't have a credit card. Can I still buy a bus ticket?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Sure you can. You can call us and book your bus ticket over the phone or approach one ofour offices </span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">What payment options do I have?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">The different payment options are<br /> • Credit card<br /> • Debit card <br /> • Internet banking (Internet enabled online bank account)</span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Can I pay using my internet enabled bank account?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Yes. You can transfer money from any of your below bank accounts to Sri Vengamamba Bus Transport(SVBT) Travels to buy tickets: </span></p> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">ABN Amro Bank Citibank IDBI Bank Punjab National Bank<br /> Axis Bank (UTI Bank) Corporation Bank IndusInd Bank State Bank of India (SBI)<br /> Bank of India Federal Bank Jammu & Kashmir Bank Union bank of India<br /> Bank of Rajasthan HDFC Bank Kotak Bank Yes Bank<br /> Centurion Bank of Punjab ICICI Bank Oriental Bank of Commerce </span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">How does the transaction appear on my card / account statement?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Transactions on Sri Vengamamba Bus Transport(SVBT) Travels will appear as, SVBT.in or CCavenue & EBS in your statement depending on the payment option that you had chosen. </span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Is it safe to use my credit card on this site?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Transactions on Sri Vengamamba Bus Transport(SVBT) are very safe. We employ the best-in-class security to ensure that the transactions done are secure. Apart from being certified by Verisign, Sri Vengamamba Bus Transport(SVBT) uses Secured Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.</span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Is there any concession for regular customers, physically handicapped or senior citizens or students attending sports meets/events?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">No.</span></p> <h4 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">I have attempted to book a ticket with a credit card online – the relevant fare amount is deducted but ticket is not delivered?</span></h4> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">As a matter fact, the amount shown as deducted has not beentransferred to our travels Account. It is a small technical failure that occurs when multiple people try simultaneously for the same seat – the said amount will be transferred to your account by the concerned person within 7 banking days as per banking rules.</span></p> <h3 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Cancellation-related</span></h3> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Can I cancel my ticket online?</span></p> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Yes, the tickets booked online can be cancelled only online</span></p> <h3 data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">Cancellation Charges:</span></h3> <table data-cols="[{"wt":"6.333in"}]" data-format-attr="["type","cp","id","cols","ml","theme","wid","ver"]" data-theme="{"themeName":"theme2","themeObj":{"tblPr":{"borders":{"border-top":{"type":"solid","width":"0px","color":"rgb(0,0,0)"},"border-left":{"type":"solid","width":"0px","color":"rgb(0,0,0)"},"border-bottom":{"type":"solid","width":"0px","color":"rgb(0,0,0)"},"border-right":{"type":"solid","width":"0px","color":"rgb(0,0,0)"},"insideH":{"type":"solid","width":"0px","color":"rgb(0,0,0)"},"insideV":{"type":"solid","width":"0px","color":"rgb(0,0,0)"}},"cell":{"bgc":"rgb(255,255,255)"}}}}" data-width="6.33in"> <tbody> <tr data-row-info="{}"> <td col-index="0" data-format-attr="["type","id","pt","pb","pr","pl","va","ht"]"> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">· Less than 4 hours from the station departure time: 100% Cancellation Charges</span></p> </td> </tr> <tr data-row-info="{}"> <td col-index="0" data-format-attr="["type","id","pt","pb","pr","pl","va","ht"]"> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">· Between 4 Hrs to 12 Hrs from the station departure time: 50% Cancellation Charges</span></p> </td> </tr> <tr data-row-info="{}"> <td col-index="0" data-format-attr="["type","id","pt","pb","pr","pl","va","ht"]"> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">· Between 12 Hrs to 24 Hrs from the station departure time: 20% Cancellation Charges</span></p> </td> </tr> <tr data-row-info="{}"> <td col-index="0" data-format-attr="["type","id","pt","pb","pr","pl","va","ht"]"> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">· Between 1 to 7 days before station departure time: 15% Cancellation Charges</span></p> </td> </tr> <tr data-row-info="{}"> <td col-index="0" data-format-attr="["type","id","pt","pb","pr","pl","va","ht"]"> <p data-header="0" data-textformat="{"fgc":"rgb(0, 0, 0)"}" data_styles="{"fgc":"rgb(0, 0, 0)"}"><span style="color:#000000;">· Between 7 to 30 days before station departure time: 10% Cancellation Charges</span></p> </td> </tr> </tbody> </table> <p> </p>